1              HOW TO RETURN YOUR ITEMS FOR A REFUND OR EXCHANGE

  1. a) We are happy to accept exchanges and returns for any reason for up to 14 days after the delivery date of your order. Items that are faulty can be returned for free within one month of delivery. This does not affect your statutory rights.

2              CONDITIONS

  1. a) Purchases must be exchanged or returned within the specified timeframe.
  2. b) Items must be unused, original condition with all original packaging intact. Incomplete, damaged or faulty items or anything we believe has been used (unless faulty) will not be accepted and therefore sent back to the customer.

3              HOW TO EXCHANGE/RETURN YOUR PURCHASE

a)  Email [email protected] with your order number to request a prepaid DPD returns label.

b) Please note, we do not accept liability for goods returned using any method other than our preferred courier service.

c) A member of our Customer Service team will supply you with the label and instructions for the return.

d) Please complete and include this form with your returned items.

e) Place the item(s) in the original shipping box.

f) Send the parcel via your nearest DPD drop off location.

g) Once the item(s) have been received and inspected, an exchange/refund will be issued within 2 business days and you will receive confirmation via email.

REFUNDS ARE FOR THE VALUE OF THE ITEM AT THE TIME OF PURCHASE.

 

CONTACT US

For future enquiries, please contact customer services by phone +44 0121 772 5501 or email [email protected]

Monday – Thursday 8.00am – 5.00pm, Friday 8.00am – 4.00pm.

 

RETURNS DECLARATION

 

Order Number…………………………………………………….

Customer Name …………………………………………………

Contact Number…………………………………………………

Email Address…………………………………………………….

Exchange/Return Options

I would like an exchange for the following item(s): ……………………………………………………………..

Please issue a refund for the following item(s): …………………………………………………………………..

Reason for return:

Faulty……………………………………………………………………………………………

Change of Mind ……………………………………………………………………………

Other ……………………………………………………………………………………………